CONTACT US

Order Processing: Please allow 24-48 hours for the online team to process your order. Orders are processed between Monday to Friday. Once your roder is processed, your tracking link is automatically sent to your nominated email address on your order

We have 3 shipping options available for Australian residents:

Standard Delivery (Australia Post) - $12.50 - between 4-10 business days

Express Shipping (Star Track Express) - $15.95 - between 2-3 business days

Free Shipping Over $120 AUD - Check standard delivery window

International Shipping: (DHL Express) - 5-14 business days - price subject to weight & loation

If you are having trouble accessing tracking links to your order, please contact our Customer Service Team. If the time is past the normal delivery and there are no issues in your area, please contact our Customer Service Team for more information and further support. Reach us at contact@proteinsuppliesaustralia.com.au

You may be able to catch us before we’ve packed your order for shipping. Please reach out to us within 1 hour of placing your order to request edits or changes. If you are too late and fall outside the 1 hour window, please get in touch with us and we may be able to organise a solution for you by requesting you to return unopened items for refund or replacement

If you haven't placed an order yet, you may edit/change by entering 'My Cart' and making necessary changes before ordering

You can reach us at contact@proteinsuppliesaustralia.com.au or call us on 0404640124 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns if the product is opened and used. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If you wish to exchange an unopened item you have in your possession (within 30 days of purchase), please reach out to us via contact@proteinsuppliesaustralia.com.au and we can organise a swap with you using our intuitive postal network

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refundle here.

We want to fix any issues straight away. Happy customer = happy life (that’s how it goes, right?). As soon as you detect a fault or damage when receiving your item, please contact our customer service team with the following:

• Customer order number (Where do I find this? – on your invoice delivered, in my account, my orders)
• The name of the product that is faulty or damaged
• Description of the fault or damage – we will require photographic evidence
• Lot number and expiry of the product (If faulty, not necessary if this is just a damage claim)

We keep retained samples of all blends here on site for quality and auditing purposes. If we identify any issues with the batch in question you are entitled to a refund or replacement. If there is nothing wrong with the product (after testing), we cannot action any refund or replacement as per our refund policy

email contact@proteinsuppliesaustralia.com.au or call us on 0404640124